Support and help

How can we help?

Questions about group verification, campaign delivery, or direct payouts? Send us a message or check our common answers.

Support online Monday to Friday. We reply within 4 hours.
Reply under 4 hours

Email support

Email our team directly for custom campaign questions or general support.

support@monetizegrouphq.com→
Admin setup

Admin verification

Need help placing your verification token or verifying a private group?

Request verification help→
Priority queue

Payout support

Questions about campaign permalinks, post proof, or payout transfers.

Open payout inquiry→

Send a message

Help desk

Frequently asked questions

Common answers
When you list your group, we generate a unique code (like SPONSOR-JSDEV99). Paste this code into your group description. Clicking "Run scanner" checks the public description and activates your listing right away.
Tip for faster repliesInclude your Facebook group link and campaign permalink URL so our team can check your payment status right away.